Returns

Thank you for shopping at Bike Starters!

We offer refund within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require pictures and a receipt or proof of purchase.

Exchanges 

We only replace items if they are defective or damaged, unused & returned in the original packaging.

Refunds are granted 

Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will be applied to your original method of payment, within 3 days

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at [email protected]

Shipping

  • Please send the product back to 4 Avon St Briagolong 3860 Vic Australia
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.